Warranty/Terms and Conditions

File a Claim

Something not right? Use our warranty claim form to file a claim. We'll do everything we can to get you back to riding as fast as possible.

File Claim

If you have any other questions or would like to follow up on a warranty claim, please email dirtlab.usa@gmail.com

Dirtlab Product Warranty

What is the warranty and who can use it?

This limited warranty covers defects in materials and workmanship of the Bikelab-Inc. products specified below (the "product") for the warranty period as defined below. Dirtlab USA warrant that during the warranty period, the product will be free from defects in materials and workmanship. Dirtlab USA limit the duration and remedies of all implied warranties, including without limitation the warranties of merchantability and fitness for a particular purpose to the duration of the express limited warranty. This limited warranty is extended only to the consumer who originally purchased the product directly from us or from our authorized dealer (Dirtlab USA). It does not extend to any subsequent owner or other transferee of the product. Period.

How long does the limited warranty last?

This limited warranty covers defects in materials and workmanship of the Bikelab-Inc. products for a period of XXXXXX from date of purchase. Be sure to fill in the product registration card provided with frame to expedite any potential crash replacement or warranty claims.

What is not covered under "warranty"?

If you begin your claim for warranty and or crash replacement with "I was just riding along", we reserve the right to add 3 additinal weeks to any claims for remedy. This limited warranty does not cover any damange due to: (A) Transportation; (B) Improper assembly, storage, or use; (C) Failure to follow the product instructions or to perform any preventive maintenance; (D) Modifications to the product not approve by Dirtlab USA or Bike-lab INC.; (E) Unauthorized repair; (F) Normal wear and tear; or (G) External causes such as accidents, crashes, neglect, abuse, or other actions or events beyond our reasonable contract;(H)with respect to frame paint, the use or application of adhesives or decals not supplied by us, or the use of chemicals not intended for cleaning painted surfaces.

This limited warranty also does not cover third party components on any Bikelab-Inc. bicycle. Third party components may be covered by their respective manufacturer's warranty. For warranty information and service for third party components, please contact their respective manufacturer. 

Frame Specifics: 
Rider fault or misuse is not subjected to warranty claim, using (the product) outside of it's intended use will not be considered a defect of workmanship or materials (refer to "index of use by riding classifications" below).
*Menace145 Configuration: Enduro, All mountain riding & touring and limited bike park use (Not abuse) should be considered class 5 riding.
*Menace165 Configuration: MTB Enduro Light Bikepark use should be considered class & riding.
*Maximum system weight on all frames: 120kg (264LB).

Index of Bicycle Use by Riding Classifications:

(Class 1) Road (Class 2) Gravel/Light MTB. (Class 3) Gravel/MTB/Fat Off Road. (Class 4) MTB Trail Use 120/130MM Rear Travel. (Class 5) MTB Enduro all mountain use 145MM Rear Travel. (Class 6) MTB Enduro Light Bikepark Use 165MM Rear Travel. (Class 7) MTB DH/Bikepark Use 200MM Rear Travel.

Riding a bike is inherently dangerous. Not properly maintaining or inspecting your bike and its components is even more dangerous and may result in serious injury or death.